Cookies

Cookies are small files saved on your phone, tablet or computer when you visit a website.

We use cookies to make Housing repairs online work and collect information about how you use our service.

Essential cookies

Essential cookies enables Housing repairs online to work as intended. We do not need to ask permission to use them.

Name	Purpose	Expires
session	Stores your choices before you submit a repair request	20 hours
analytics_consent	Saves your analytics cookie consent settings	1 year

Analytics cookies (optional)

Google Analytics

With your permission, we use Google Analytics to collect data about how you use Housing repairs online. This information helps us to improve our service.

Google is not allowed to use or share our analytics data with anyone.

Google Analytics stores anonymised information about:

• How you got to Housing repairs online
• The pages you visit on Housing repairs online and how long you spend on them
• Any errors you see while using Housing repairs online
• If you consent to analytics cookies, the '_ga' cookie will be added to your device. You can change your mind later, and we will record your preference on our system. However, the cookie will stay on your device, but won't be active

Name	Purpose	Expires
_ga	Check if you’ve visited before. This helps us count how many people visit our site.	2 years

Hotjar

With your permission, we use Hotjar in order to better understand our users' needs and to optimise this service and experience.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices.

Hotjar gives us anonymous data on:

• The sort of device (e.g., a desktop, tablet or mobile) and browser you use
• The preferred language used to display our website and the country you visit from
• How you navigate around the service when you’re reporting a repair (via anonymised screen recordings)

Your information is kept private; Hotjar doesn't share or use it with any third party.

Name	Purpose	Expires
_hjSessionUser_###	Checks if you have visited before	365 days
_hjFirstSeen	Checks if you are a new user to the site	30 minutes, extended on continued service use
hjViewportId	Stores the size of the screen you are using to interact with the service	The end of your session
hjActiveViewportIds	A list of the types of screen you use to interact with the service	The end of your session
_hjIncludedInSessionSample_###	Checks if your usage included in our analysis	2 minutes, extended every 30 seconds of service use
_hjAbsoluteSessionInProgress	Detects the first page viewed in a session and when	30 minutes, extended on continued service use
_hjTLDTest	Used to ensure no duplicate cookies are created for different pages on the service	The end of your session