Request a repair
Before you start
You can use this service to request a non-emergency repair for a council property, including communal areas.
- You need a UK mobile phone number to request the repair online.
- You should only request one problem at a time.
Warning:
If you suspect you have a gas leak, you must report it immediately to the Gas Emergency Service on
0800 111 999 or via textphone (minicom) on 0800 371 787.
Warning:
For other emergency repairs, please see
customer services contact details page.
What is an emergency?
Repairs are an emergency if they could:
- be dangerous to your or others' health and safety
- cause serious damage and destruction to the property
Examples of emergency repairs include:
- collapsing floor
- collapsing ceiling
- water leaking onto electrics
Call 020 8215 3000 to report an emergency repair.
By using this service, I am aware that my data is being used in accordance with the Privacy policy.
Start nowIf you have an existing repair
You can also use this service to track the progress of an existing repair request, or change your appointment details.
Track or change an existing repair